Account Access and Passwords

How do I create an ERI account?

1. Visit the ERI website and complete your online profile.
2. Click Submit.
3. Select Login at the top of the page.
4. Enter your email address and create a password.
5. Access My Dashboard to view:
   • Course registrations
   • Evaluations
   • Certificates of Attendance
   • On-demand course access

How do I log in to my ERI account?

1. Go to educationresourcesinc.com.
2. Enter your email address and password.
3. Click Login.
4. Visit My Dashboard to manage your courses, certificates, and account information.

How do I reset my ERI password?

1. Visit educationresourcesinc.com.
2. Enter your email address and select Forgot Password?
3. Check your email for password reset instructions.
4. Follow the link to create a new password.
5. Log in and access My Dashboard.

Didn’t receive the email?

• Log into your ERI account and check your History tab on the Dashboard.
• Check your spam, junk, or deleted folders.
• Add info@educationresourcesinc.com to your safe sender list.

I created an account but can’t access it

If you’re unable to access your account, you may have registered using a different email address. Many users accidentally create multiple accounts with separate work and personal email addresses. Try signing in with any other email addresses you commonly use before creating a new account. If you’re still unable to locate your account, please contact our support team for assistance.

Why am I locked out of my account?

For security reasons, entering an incorrect password multiple times may temporarily block access from your IP address.

If this happens, contact ERI:

• Phone: 800-487-6530
• Email: info@educationresourcesinc.com

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CEUs, Certificates and Course Credits

Does ERI offer CEUs?

Yes. CEUs are available for many ERI courses. Visit the CEU Details tab on any course page to see profession-specific approvals and credit information. 

If your state is not listed in the CEU Details tab of the course page, and you have three or more therapists interested in attending, please contact us. We are happy to review whether approval can be obtained for your state.

How do I receive my Certificate of Attendance?

After your course:

1. Attendance is verified within 2-3 business days.
2. You’ll receive an email prompting you to complete a course evaluation.
3. Log in to your ERI account and visit My Dashboard.
4. Scroll down to Your Certificates and click Take Evaluation.
5. Upon completion, your certificate will automatically appear in Your Certificates. Make sure to scroll all the way down. 
6. Click View Certificate to access and view. 

Can I get my certificate sooner?

If you need your certificate before attendance verification is complete, contact ERI and we’ll assist you.

Why do on-demand courses require an exam?

Many licensing and accrediting boards require proof of learning before CEUs can be awarded for on-demand courses. 

To receive CEUs:

1. Complete the entire course.
2. Select Take Exam.
3. Earn a score of 80% or higher.
4. Retake the exam as many times as needed.

Do on-demand courses qualify for ASHA CEUs?

Many ERI on-demand courses have ASHA approval.

Speech-Language Pathologists who need ASHA reporting must submit the ASHA Participant Form within 7 days of course completion.

How do Florida PTs and OTs receive CEUs?

Florida Physical Therapists and Occupational Therapists requiring CE Broker reporting must submit the participant form within 7 days of course completion. Click here to complete and submit your form. 

Currently we do not apply to FLPT for CEUs (through CE Broker) for any on-demand courses. We do apply for FLOT for CEUs (through CE Broker) for all on-demand courses. 

How do I get a replacement copy of my CEU Certificate? 

Log in to your ERI account and visit My Dashboard. Scroll down until you see the header Your Certificates. 

Click on the course certificate link and you will be able to download a copy. Certificates for courses attended since June 10, 2019 are available for download at any time.

How are CEUs calculated?

CEU calculations vary by licensing board and state. Refer to your state requirements and the CEU Details section of the specific course page.

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Registration and Course Enrollment

How do I register for an ERI course?

You can register:

• Online through the ERI website
• By phone at 800-487-6530
• By mailing a registration form

Browse available courses in the ERI Course Catalog.

Do I need an account to register?

Yes. Upon registering for a course, an account is automatically created for you. You now have access to: 

• Course materials
• Download certificates
• Track CEUs
• View receipts
• Manage registrations

How can I tell if I’m registered for a course?

Log in to My Dashboard. All upcoming and completed course registrations will appear there.

Will I receive a receipt?

Yes. A receipt is emailed after registration and can also be accessed through on your My Dashboard.

What is included with course registration?

Registration includes:

• Course attendance
• Course handouts/materials
• Certificate of Attendance
• Permanent CEU record

Is there a registration deadline?

Most courses accept registrations until the day before the event, space permitting. However, early registration is strongly recommended and also provides an early-bird discount. 

When will I receive course details?

Course confirmations are emailed approximately one week before the event and include:

• Course zoom links and all applicable information.
• For in-person courses: Directions, parking information and venue details.

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Payments and Discounts

What payment methods are accepted?

ERI accepts:

• Visa
• Mastercard
• Discover
• EFTs
• Checks
• Purchase Orders (POs)

Does ERI accept Purchase Orders?

Yes. Purchase Orders are accepted for both live and online courses.

How do I redeem a credit or reward?

Please call 800-487-6530 for assistance.

Does ERI offer discounts?

Yes. Available offers may include:

• Group discounts
• Early bird pricing
• First-time attendee discounts
• Loyalty rewards ($100 off your fourth course!)

Visit the Loyalty & Promotions page for current offers.

• If ERI cancels a course, you may transfer to another course of equal value or request a full refund.
• If you cancel more than 2 weeks before the course, you can receive a refund minus a $75 administrative fee.
• If you cancel within 2 weeks of the course, no refunds are available. Instead, you’ll receive an ERI credit (minus the $75 fee) that can be applied to another course within 7 years.
• We recommend waiting for course confirmation before making non-refundable travel arrangements.

How will I be notified if a course is canceled?

If a course is canceled due to low enrollment or unforeseen circumstances, ERI will notify you by email. If a response is not received, our team will follow up by phone.

How do I request special accommodations?

Please contact our office at 800-487-6530 or info@educationresourcesinc.com to discuss any accommodation needs before your course.

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Email Preferences

How do I subscribe to ERI emails?

General Questions

What is the Federal ID number for ERI?

04-3073554

How can I obtain a W-9 for ERI?

Please call or email our office at info@educationresourcesinc.com

How can I contact ERI?

• Phone: 800-487-6530
• Email: info@educationresourcesinc.com
• Contact Form

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Education Resources, Inc. seeks to maintain and enhance our reputation of providing our customers with the highest quality of continuing education services. We value your complaints as they assist to improve our products, services, and customer service. Please read our complaint policy for more information or to lodge a formal complaint.