Education Resources Inc. seeks to maintain and enhance our reputation of providing our customers with the highest quality of continuing education services. We value your complaints as they assist to improve our products, services, and customer service.
We are committed to being responsive to the needs and concerns of our customers or potential customers and committed to being consistent, fair, and impartial when handling complaints.
To lodge a formal complaint or dissatisfaction, the customer must a submit in writing to info@educationresourcesinc.com the nature of the complaint and details regarding the context of the complaint.
Once a formal complaint is lodged, the appropriate member of our team (eg. Director of Operations for customer service-related matters, Director of Continuing Education for content-related matters) conducts an investigation, which may include further outreach to the customer for clarification, and outreach to the other parties involved in the complaint. Following our investigation, the customer is notified of our findings as well as a mutually agreeable resolution. Formal complaints are recorded for continuous improvement.