FAQ Webinars

  • What is an ERI Live Virtual Webinar
    ERI webinars are presented  by leading experts in their field, and will deliver the same quality you’ve come to love and expect in a highly interactive virtual experience.  If you couldn’t join us in the past because distance was prohibitive, this is YOUR CHANCE to JOIN our AMAZING COMMUNITY of therapists!

  • What is an ERI account?
    If you have registered for any ERI course you will have an ERI account. You will also have an account if you have completed a brochure request or contacted us through the website. Your email address is used to create the account, and is the unique identifier.

  • How do I access my ERI account?
    • From your desktop, tablet, or mobile device, visit click the “Login” tab, in the upper righthand corner of your computer screen, and follow the prompts to log into your account. Use the same email address that you used to register/contact us/request a brochure.
      Once you are logged in, click the “My Dashboard” option located at the top of your screen, and tab or scroll down to view your past and upcoming ERI courses, evaluations, certificate of attendance access, and access to online courses

    • To Reset Your Password (Forgot Password):
      • Visit
      • Enter your email address and click “Forget Password?”
      • You will receive an email prompting you to reset your password (check your spam and junk folder.)
      • Once the password is set, log in to your account using your email and password
      • Visit “My Dashboard” to view your account information including, evaluations, certificate of attendance access, and access to online courses
      • If you do not receive a new password:
        Check that the message hasn’t ended up in your deleted items or in a spam filter
        Whitelist the email address in your mail settings to help ensure messages get through

        IMPORTANT: If a user attempts to enter an incorrect password more than three times, internet security will block the user as well as any additional users on the same IP address. Should this happen, call 800-487-6530 or email

    • How Will I Get Access To the Webinar?
      • You will receive an email containing a link to the Zoom platform, and a meeting ID
      • The start time reflects the time that the Zoom waiting room will open and when registrants will be verified before being admitted to the course. The course will start promptly 20 minutes later.
      • IMPORTANT! The Zoom link will take you to a Zoom registration page where you will enter your first and last name along with your email address.  Once you enter in the information, you will be registered and Zoom will send you a follow up email with a link to access the course.  
      • For CEU certificate purposes, your Zoom name needs to match our registration list and should consist of your first and last name.  We only admit people whose names match our registration list. 
      • How to check and change your zoom name: To check/change your Zoom name, you can sign out of Zoom and then sign back in.   When signing back in, you should be able to edit your name.  To change your name while signed in using the desktop application:  click on the profile icon in the upper right-hand corner. 
    • Handout
      • We provide a downloadable handout for every webinar. You will receive an email  with a password protected link. You will be able to download or print the handout. The handout must not be shared
    • Will my live webinar be available as a recorded online, on-demand course?
      • All courses are currently being recorded by ERI for live educational purposes. If a course is going to then be produced as an on-demand, online course, it reflects that we have the proper patient/instructor permissions and approvals to offer this as an on-demand, password-protected online course. Unfortunately, we are unable to offer participants any recordings of live webinar courses that are not being produced as on-demand, online courses.
      • If you are participating in a live webinar that is being produced as an online offering, you will receive complimentary access to the online version of the course. Course participants will receive a special code once the recorded course is produced, typically 4-6 weeks after the course. We ask that you do not share the code as this special offer is intended just for course participants.
      • Please note that ERI strictly prohibits participants from taking screenshots, pictures, audio/video recording and distribution of any live webinar. Please note that in Massachusetts, where ERI is based, it is illegal to record another person through any medium without his or her knowledge.
    • Questions?
      • Questions about your registration, handout or CEUs?
      • Questions about how to log in or having technical difficulties day of?
        • Contact your ERI host or if you are already signed into Zoom, use the chat feature to message your host.
      • Questions after the webinar?
    • System Requirements
      • Computers/Devices
        • Please make sure that they have the latest version of Zoom on the device you are using for the webinar?
        • Please make sure you download the Zoom meeting application prior to signing on to the webinar:
        • In order to participate in all the functions of the webinar, you need to join using the desktop application on your computer (PC or Mac). We do not recommend signing in via the following:
        • Phone: makes it difficult to see the slides and use all functions in the breakout rooms
        • Chromebook: you will NOT be able to join the breakout sessions and participate fully in the course.
      • Bandwidth Requirements
        • 2 Mbps up and down for single screen
        • 2 Mbps up 4.0 Mbps down for dual screen
        • 2 Mbps up 6.0 Mbps down for triple screen
        • For screen sharing only: 150-300kbps
        • For audio VoIP: 60-80kbps
    • New to Webinars? Read this handout which contains helpful hints:  Webinar Etiquette
    • I live outside of the US can I participate in a webinar offered by ERI?
      • Yes absolutely. But please note that webinar start times are listed in the four US time zones. It is the responsibility of the participant to determine the correct start times for their location.
      • Please also take into consideration that Day light saving start dates vary by country and may affect your time zone and start time of your webinar. Please check your local times against the time of one of the current us time zones listed in your confirmation.
    • CEUs
      • Prior to attending the webinar, please log in to your ERI online account and update your phone number, discipline, and state of residence so we can prepare your Certificate of Attendance.  Need help accessing your ERI online account? Click HERE.
      • How and when will I get my Certificate of Attendance?
        • Be sure to sign in and out of the course using the same name and email address that you used to register for the course.
        • 2-3 business days after the course, attendance will be verified and you will receive an email with a link to a course evaluation.
        • You can also sign in to your ERI account at with the email address you used to register.
        • In your Dashboard scroll down to the blue My Certificates section.
        • Click on the orange Take Evaluation button underneath the course name.
        • Complete the course evaluation and your CEU certificate will auto-populate in your account under My Certificates
        • Click on the blue View Certificate button to access your certificate
      • What is required to satisfactorily complete a course and receive CEU credits?
        • All registered attendees are required to attend and participate fully in all applicable course activities (i.e., labs, discussions, group work, polls, post-tests with passing grade of 80% or greater etc.) in order to receive a certificate of completion. 
      • Speech Language Pathologists that need ASHA must submit your ASHA participant form, within 7 days of taking the course. Click HERE to complete the ASHA Participant Form, and ERI will submit the information to ASHA  
      • School Therapists that require WSHLA Clock Hours must either call ERI at 508-359-6533 or email to obtain an evaluation form and a copy of the approved OSPI form.  These forms along with your CEU certificate and $10 payment are to be sent within 14 days to: Patricia Banas, 4010 Ava Lane, Bellingham, WA 98226.
      • Physical Therapists and Occupational Therapists from Florida or Oklahoma that require their CEUs be reported to CEBroker must submit your participant form within 7 days of taking the course. Click HERE to complete the Participant Form, and ERI will submit the information to CE Broker.
      • Your CEU(s), along with a list of previously attended ERI courses, will remain in your account indefinitely. You can also search for courses and faculty, register for courses, read and post on our blog, and connect with a community of like-minded professionals.  Your personalized ERI account makes it easy to stay organized and connected.
      • I need to miss a session of a webinar . How does that effect my CEUs?
        In order for us to provide you with CEUs you must attend the full course. We encourage you to sign up for a different course if you know in advance that you cannot attend the full course. Please contact with any questions
    • Does ERI offer group discounts for virtual webinars?
      • Group rates are available on a number of webinars.
        When entering 3 or more registrants for one webinar registration the discount of $15 per person will automatically be deducted. (all registrants must be entered onto one registration form and all registrants must be registering for the same webinar. Cannot be combined with other discounts )
        If you do not see a discount then that particular webinar does not offer any discounts.

    • Which forms of payment are accepted?
      • We accept Discover, Visa, Mastercard, checks, and Purchase Orders (P.O.s).
          • Check Process: We must receive full payment prior to you receiving access to the webinar